Shipping Policy

Shipping Costs

Domestic Shipping
We offer Flat Rate Shipping across Canada for only $10 and FREE shipping on all orders over $100
All orders are sent tracked with Canada post.

International Shipping
We do not offer international shipping at this time. Sorry. We aim to offer US shipping very soon.

Edmonton Area Pick Up

Our home studio is located in Windermere, Southwest Edmonton. I offer pick up 4 days a week by appointment only. Orders are usually ready to collect within 1-3 business days. Once your order is ready for pick up will receive full details and instructions by email.

Shipping Policy

Processing times: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or if an unavoidable delay has occurred. Once the package is scanned by the post office I have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

Customs & Taxes Your order may be subject to import duties and taxes, which are sometimes incurred once a shipment reaches your destination country. Dashing Embers is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order? When your order has shipped, you will receive your tracking number so you can use it to check the status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@dashingembers.com with your name and order number, and we will look into it for you.